Privacy Policy

At Sancil, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from support@sancil.com.

1. Information We Collect

When you visit Sancil, we collect certain information to provide you with a seamless shopping experience:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We automatically collect details about your device, including your IP address, web browser, time zone, and some of the cookies installed on your device.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and ship your orders (including processing payments and providing shipping confirmations).

  • Communicate with you regarding your order status or support inquiries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our tropical styles (only if you have opted-in to our newsletter).

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your information as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Payment Processors: We share data with secure payment gateways (such as PayPal or Stripe) to process your transactions.

  • Shipping Carriers: We share your name and address with carriers (USPS/FedEx) to ensure your "spirit of Aloha" arrives at your door.

  • Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Security

The security of your personal information is a top priority for us. We use Secure Sockets Layer (SSL) technology to encrypt your sensitive information (such as credit card numbers) during the transmission process. We follow industry standards to protect the data submitted to us, both during transmission and once we receive it.

5. Your Rights (CCPA/GDPR)

If you are a resident of certain regions (such as California or Europe), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@sancil.com.

6. Data Retention

When you place an order through Sancil, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Cookies

We use cookies to enhance your browsing experience, remember your cart items, and analyze our site traffic. You can choose to disable cookies through your browser settings, though this may affect some functionalities of our store.

8. Contact Us

For more information about our privacy practices or if you have questions, please contact our privacy compliance officer:

  • Email: support@sancil.com.
  • Address: 2409 E 19th Ave, Tampa, FL 33605-2821, United States.
  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST).