Welcome to Sancil — Comfort Made Beautiful.
We want you to love every product you purchase from us.
If you’re not completely satisfied with your order, we’re here to help make things right through our simple and transparent return process.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused, unwashed, and in their original packaging.
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Items must include all tags, accessories, and labels.
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Proof of purchase (such as your order confirmation email or invoice) is required.
Please note:
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Final sale, clearance, or personalized/customized items are non-returnable.
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Returns requested after 30 days of delivery will not be accepted.
2. How to Request a Return
To initiate a return:
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Contact our Customer Support Team at 📧 support@sancil.com.
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Provide your order number, the item(s) you wish to return, and the reason for return.
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Our team will review your request and send you return instructions and the return shipping address.
Please do not send items back without prior authorization — unauthorized returns will not be processed.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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In cases of manufacturer defects or wrong shipments, Sancil will cover all return shipping fees.
4. Refund Process
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed within 5–7 business days to your original payment method.
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Depending on your bank or payment provider, it may take additional time for the credit to appear.
If your return does not meet the eligibility requirements, we will notify you and send the item back at your expense.
5. Damaged or Incorrect Items
If you receive a defective or wrong product, please contact us within 7 days of delivery at support@sancil.com.
Provide photos of the item and packaging for verification.
We’ll offer a replacement or a full refund at no additional cost to you.
6. Order Cancellations
Orders can be canceled within 12 hours of placement if they haven’t been processed or shipped yet.
Once your order is shipped, it can no longer be canceled but can be returned following the process above.
7. Exchanges
At this time, we do not offer direct product exchanges.
If you wish to replace an item, please return it for a refund and place a new order.
8. Non-Refundable Situations
Refunds will not be granted if:
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The product has been used, washed, or damaged after delivery.
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The return request was made more than 30 days after receipt.
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The item was purchased under a final sale or custom order condition.
9. Contact Information
For all return and refund inquiries:
📧 Email: support@sancil.com
🏠 Business Address: 6065 Rutland Drive, Suite 1, Carmichael, CA 95608, United States
🕒 Customer Service Hours: Mon–Sat, 8:00 AM – 5:30 PM (PST)
We aim to respond to all inquiries within 24 hours on business days.